BV77's Privacy Policy

1. Introduction

BV77 is a trusted online gaming platform that prioritizes user privacy above all else. Our privacy policy explains how BV77 collects, uses, and protects your personal information.

In today's digital world, online security is essential. BV77 believes your personal information is your own asset. That's why we've created a privacy framework that meets international standards while keeping Bangladeshi users' needs in mind.

Before reading this policy, know this: we never sell your information without permission, and BV77's privacy policy always protects your interests.

2. What information do we collect?

BV77 collects the following types of information to provide our services:

Personal identification information

Full name and date of birth

Email Address & Phone Number

National ID or passport number (for verification purposes)

Residential address

Financial Information

• Mobile banking account number (for deposits and withdrawals)
• Transaction history and amount
• Partial details of e-wallets or bank cards

Technical information

• IP Address & Device ID
• Browser type and operating system
• Login time, session duration, and activity log
• Data collected through cookies and tracking technologies

Gaming Behavior Information

• Gaming history, betting amounts, and results
• Preferred game category and usage type
• Record of bonus and promotion usage

All information above is retained according to BV77's privacy policy and used only for specified purposes.

3. How is information used?

BV77 uses collected information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service provision: To improve your gaming experience and provide customized services.
• Financial Transactions: To complete deposit and withdrawal processes.
• Fraud Prevention: To protect against illegal activities and account hacking.
• Customer Service: To resolve your issues and complaints.
• Legal Obligation: To comply with applicable laws and regulations.
• Promotional communications: With your consent, to inform you about offers and bonuses.

BV77 never uses your information beyond the scope of our privacy policy. Every use of your data has a clear and legitimate purpose.

4. Is information shared with others?

Under limited circumstances outlined in our privacy policy, BV77 may share your personal information with third parties:

Payment processor

To complete your transactions, we share necessary information with licensed payment gateways and mobile banking operators. These partners also adhere to strict privacy policies.

Regulatory authority

We may disclose information to comply with legal obligations or in response to lawful requests from government authorities. This is an essential part of our privacy policy.

Technology service provider

Technology companies that support our platform operations may see limited information, but they can never use it elsewhere.

BV77 never sells your information to advertisers or any unauthorized third parties. This commitment is fundamental to our privacy policy.

5. Cookies and tracking technologies

BV77 uses cookies and similar technologies on our website and app to enhance your experience and improve our services.

Types of Cookies

• Essential Cookies: Required for login sessions and security.
• Functionality Cookies: To remember your preferences and settings.
• Analytics cookies: Used to improve site performance.
• Marketing cookies: To show relevant offers only with your permission.

You can control cookies anytime through your browser settings. However, disabling certain essential cookies may prevent some BV77 features from functioning properly.

6. Information security measures

BV77 employs industry-leading security measures to protect your information. Our privacy policy and technical safeguards work together to keep your data secure.

• 256-bit SSL/TLS encryption technology protects all communications.
• Two-Factor Authentication (2FA) for account security.
• 24/7 cybersecurity monitoring and automated threat detection.
• Regular security audits and penetration testing.
• Strict data access controls and training for our staff.
• Swift response plan in case of data breach.

Please remember, no organization can guarantee complete security on the internet. So keep your password strong and never share it with anyone.

7. Your information rights

Under BV77's privacy policy, you have the following rights:

• Right to Know: You can learn what information we retain.
• Right to Access: You can request a copy of your stored information.
• Right to rectification: You can update incorrect or outdated information.
• Right to deletion: You can request to delete information under certain circumstances.
• Right to restrict processing: You can object to the use of your information for any purpose.
• Right to portability: You can request your information in a machine-readable format.

To exercise these rights, contact our support team. BV77 typically responds to such requests within 30 days.

8. How long is information retained?

BV77 retains your information only for as long as necessary. As part of our privacy policy, we adhere to the following retention periods:

• Active account information: as long as the account remains active.
• Transaction records: up to 5-7 years as per legal requirements.
• Closed account information: up to 2 years from the date of closure.
• Cookie Data: typically retained between 30 days and 1 year.
• Support ticket: up to 1 year after resolution.

After the specified period, information is securely deleted or anonymized.

9. Protection of Minors

BV77 is a responsible gaming platform. Our privacy policy and services are exclusively for users aged 18 and above. We do not knowingly collect or retain information from minors.

If we discover that a minor is using our platform, we will immediately close their account and delete all collected information. If parents believe their child is using BV77, please contact us.

10. Changes to privacy policy

BV77 may update our privacy policy from time to time. For any significant changes, we will notify you through:

• Notifications will be sent to your registered email.
• When you log in to the BV77 platform, you will see a warning message.
• The date of change will be updated at the top of this page.

If you continue using BV77 after changes, it is considered that you agree to the new privacy policy. We request that you review this page regularly.

11. Contact us

If you have questions, concerns, or requests regarding our privacy policy, please contact us:

• Email: [email protected]
• Live chat: Live chat support is available directly on the BV77 platform.
• Response time: Typically within 24-48 hours.

Thank you for trusting BV77. Our privacy policy is always here to protect you.